Version: 15 September 2026
Contact: ninetta9customs@hotmail.com
Return address: Cornelis van der Lijnstraat 1, 2593 NG Den Haag
1. How to order
- Choose a collection item or send your idea for a custom piece.
- Submit a non-binding enquiry. No payment is taken and no stock is reserved.
- We discuss availability, size, design, total price, delivery and payment.
- You receive an offer with the terms.
- The contract is formed when you accept the offer. You receive confirmation by email.
Check your size, delivery address and any personal text carefully. Contact us immediately if anything is incorrect.
2. Shipping and delivery times
- Delivery countries: [TO BE COMPLETED]
- Shipping costs or calculation method by country: [TO BE COMPLETED]
- Collection items in stock: delivered within 1 week of order confirmation.
- Collection items out of stock: approximately 3 weeks from order confirmation.
- Personal designs: delivery time agreed in advance and specified in the offer.
Your offer states the final shipping costs and delivery period. We agree on any different production period for custom work before you order.
Contact us directly if your delivery is damaged or incorrect. Photos help us assess the problem, but reporting it within 24 or 48 hours is not a condition of your statutory rights.
3. Collection items: 14-day cooling-off period
For distance purchases from our standard collection, including an existing design in an offered shoe size, a statutory 14-day cooling-off period applies.
The period starts on the day after you, or a third party designated by you other than the carrier, receive the product. If multiple products from one order are delivered separately, the period starts after receipt of the last product.
You do not need to give a reason. You may also withdraw from the purchase before delivery.
If you do not receive the legally required information on the right of withdrawal, the cooling-off period may be extended by up to twelve months. If you receive that information during this extension, the period ends 14 days after you receive it.
4. Personalised products
There is no statutory cooling-off period for non-prefabricated products made on the basis of your individual choice or decision, or clearly intended for you personally, insofar as the statutory exception applies.
Examples include sneakers with your name, a personal portrait or a unique design specifically agreed for you.
Before you agree, we clearly identify the product to which this exception applies. The exception does not depend on whether production has already started.
We treat a standard design ordered in a regular shoe size as a collection item with a cooling-off period.
Your rights regarding defects, incorrect delivery or non-conformity with the contract also remain in force for personalised products.
5. Customising your own items
For a separate service, such as painting your own sneakers, a distance contract generally has a 14-day cooling-off period starting when the contract is concluded.
We only start during that period at your express request. If you then withdraw before the service has been fully performed, you only owe a proportionate amount for the work completed if the statutory information and consent requirements have been met.
You only lose the right of withdrawal after full performance if you expressly consented in advance to early performance and acknowledged that you would lose that right once the service was fully performed. We request this consent separately.
6. Withdrawing and returning items
Clearly notify us before the end of the cooling-off period that you wish to withdraw from the contract. You may do so by email or post, optionally using the model form below. Use of the form is not compulsory.
The electronic withdrawal function is not yet available in this example and must be completed before online sales begin. You may notify us of withdrawal by email; you do not need our permission.
Return the product to our return address within 14 days of notifying us of withdrawal. You do not need to wait for approval.
Pack the product carefully and keep your proof of postage. Use the original packaging where reasonably possible; this is not a mandatory condition for returning it.
7. Trying on and diminished value
You may inspect and try on the product as you would in a shop. We therefore recommend trying sneakers on indoors on a clean surface.
If you use the product beyond what is necessary to establish its nature, characteristics and functioning, we may deduct the resulting diminished value, provided we have correctly informed you about the right of withdrawal.
We do not charge fixed administration or restocking fees for withdrawal.
8. Return costs and refunds
You pay the direct return shipping costs for ordinary withdrawal. If we did not inform you of this before purchase, we pay these costs.
For products that cannot normally be returned by post, we state the return costs or a reasonable estimate in the offer in advance.
We refund you within 14 days of your withdrawal notification. For products, we may withhold the refund until we receive the product or you provide evidence that you have returned it, whichever happens first.
If you withdraw from the entire order, we also refund our standard delivery costs. Additional costs for a more expensive delivery method you selected are not refunded. For a partial return, we refund delivery costs insofar as they cease to apply because of the returned items.
We use the same payment method for your refund unless you agree to another method at no cost to you.
For a defect or incorrect delivery, we pay the necessary return costs.
9. Model withdrawal form
Only complete this form if you wish to withdraw from the contract.
To:
Ninetta9, trading as Ninetta9 Customs
Cornelis van der Lijnstraat 1, 2593 NG Den Haag
ninetta9customs@hotmail.com
I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract for the sale of the following goods/provision of the following service (*):
....................................................................
Ordered on / received on (*): ....................................
Name of consumer(s): ...............................................
Address of consumer(s): ..............................................
Signature of consumer(s), only if submitted on paper:
....................................................................
Date: ............................................................
(*) Delete as appropriate.